Banking, Financial Services & Insurance
Know More
Capability Acceleration Platform
Customer Success Academy For
Client Satisfaction
Build customer success champions with AntWalk to deepen client relations, drive high performance and business growth
Workforce Readiness
in 30 days
Delightful Customer
Experience
High
Productivity
Trusted By Brands Globally
Build Customer Success Champions To Drive Peak Performance
Improve Customer-centric Culture
Build a customer-obsessed culture
-
Foster a culture of ownership and accountability
-
Empathise & align with the customer’s needs
-
Manage stakeholders and resolve conflicts with empathy
Achieve Efficient Customer Service
-
Learn to become a trusted client advisor
-
Stay on top of CSAT goals with customizable analytics
-
Manage customer expectations & timely delivery
-
Boost customer engagement & experience
Amplify Account Growth
-
Leverage opportunities to map potential revenue
-
Strategize upselling & cross-selling techniques
-
Learn to assess & map risk capabilities
-
Create action plans based on customer health score
Thanks to AntWalk for delivering a customised program to suit our business needs and enhancing the knowledge of the Customer Engagement Team. I have seen this as one of the best programs delivered, AntWalk took extra efforts to get the right mix of Subject Matter Experts
Sr. VP,
Head Global Customer Engagement, Cloud4C
Empower Your Workforce In Their Key Career Moments
New Customer
Success Hires
Activate
Driving New Hire Role Readiness through Industry, Company & Function Focused Onboarding Program
Experienced Customer
Success Associates
Amplify
Equipping the sales workforce to face new challenges and thrive in Evolving Roles to Drive Revenue Growth
Customer Success
Leadership
Aspire
Helping New/Mid/Senior Managers and Leadership with Self-Awareness, Building High-Caliber Teams, and Enhance Performance
AntWalk Customer Success Academy Enables Growth
Across Industries and Roles
20+
Roles
Across
Account Manager
Customer Support Associate
Operations Associate
Customer Support Team Leader
Account Executive
Customer Success Executive
80+
Competencies
to Help Customer Success Team
Managing Complex Operations
Managing Stakeholders and Resolving Conflicts
Building Account Growth Strategy
Delivering Business Performance
Driving Customer Centric Communication
Setting yourself as a Team Player
VS
Without AntWalk
Lack of credibility in building lasting client relationships
Unable to create a strategic action plan to reduce churn
Unable to understand and align with customers’ goals
Unsatisfied customer experience
Lack of continuous improvement
With
Antwalk
Co-create your Customer Success Academy with our
Global Experts
1000+
Experts
40+
Countries
250+
Brands
Clients
Us
The sessions on empathy, paraphrasing, rapport building and their importance were very interesting. So I am excited to continue learning
Shilpi Kumari
Customer Support Excellence Program, Ackodrive
A wonderfully practical course - both personally and professionally. I will take away lots of things that I can quickly and easily apply.
Varsha Kanojia
Customer Support Excellence Program, Ackodrive
It was a well-balanced program with the correct mix of subject matter experts. The sessions were quite engaging and our perspective toward customer success has changed for good. Kudos to everyone.
AVP Customer Success
AntWalk Cohort Learner
Read More
91squarefeet Invests In Its Project Engineers To Enhance Delivery Experience For Their Customers
Leading Cloud Managed Service Provider Builds Customer Success Champions, Amplifying Their Customer Centricity And Strategic Mindset
