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A step-by-step guide to overcoming challenges through problem solving in healthcare

Did you know according to a recent study by the American Hospital Association (AHA) 72% of hospitals and health system leaders reported their organization is facing workforce shortages

Indeed, this is one of the many challenges faced by the healthcare industry today and these loopholes gets clearly visible by a report from Global Health Security Index 2023, which stated “The average country score was only 40.2 out of 100, highlighting significant gaps in national preparedness for health emergencies.”  

Considering these statistics, it’s evident that the healthcare industry is navigating through complex challenges, from workforce shortages to global health emergencies and many more.  

As we delve deeper into these issues, it becomes increasingly crucial to unlock strategic solutions that can address the multifaceted nature of healthcare problems.  

Join us as we explore the steps of problem-solving skills in healthcare, aiming to uncover actionable strategies that can pave the way for organizations to overcome the obstacles in the healthcare industry.  

Healthcare horizons: Confronting contemporary challenges 

Challenges to healthcare industry in 2024 

The healthcare sector is encountering numerous transformations that present fresh hurdles for medical institutions regardless of their size. Notably, dynamic government regulations, deficits in staffing, advancements in technology, and evolving patient demands contribute to a novel landscape where managing a medical facility entails more than simply providing patient care. 

Let’s explore the key challenges confronting the healthcare industry and strategies to maintain a competitive edge. 

  1. Cybersecurity: Data breaches, ransomware and other types of cyberattacks in healthcare, but as advancement in technology is rapidly increasing, like use of Artificial Intelligence in healthcare, telehealth and other initiatives, it has become extremely important to protect these initiatives from external threats. This is also shown through Healthcare Data Breach Report by Hipaa Journal which stated that “the number of compromised records decreased by 34.3% from month to month, however July’s total was unusually high. Almost 12 million records were reported lost or stolen in August, a far cry from the average of 7.49 million records each month in 2023.” 
 Data breaches in healthcare 2023 
  1. Staff shortage and burnout: Since 2020, there has been a tenfold increase in staff turnover and burnout in the healthcare industry. The healthcare sector had the second-highest number of employment opportunities in the US by September 2022, only surpassed by lodging and food services.  
    But now the biggest challenge in healthcare cause concern as workforce shortages and increased turnover has increased manifolds. These difficulties include increased expenses, an increase in errors, longer processing times, and income losses. 
  1. Ineffective Communication: Communication within institutes is one of the biggest problems in healthcare industry. Studies shows that hospitals lose $12 billion annually due to inadequate communication, which is equivalent to 2% of total income. Building strong internal communication is a necessity for healthcare institutes as it would help in patient care quality through effective internal communication. 
  1. Customer Success and Relation: Healthcare organizations grapple with various challenges in customer success and relations, such as the complexity of maintaining effective communication channels amidst digital healthcare trends. Adhering to stringent regulations while ensuring patient satisfaction poses an ongoing dilemma. Managing patient education to ensure understanding of treatments and care plans adds another layer of difficulty. Moreover, delivering personalized care becomes increasingly challenging as patient volumes rise and transitioning from fee-for-service to value-based care models incentivize providers to deliver high-quality, cost-effective care while navigating these complexities. 
  1. Effective Payment Model: Healthcare facilities previously relied on the fee-for-service payment model, emphasising the number of patients and operations. This made doctors less likely to practise collaboration and preventive care. The value-based payment paradigm, which connects payment to patient outcomes, is currently gaining popularity. Patients under this paradigm obtain better care, especially for chronic diseases, even though only 15% of physicians have made the changeover. 
  1. Big Data: Big data in healthcare sector is becoming more and more dispersed across various systems and entities, which makes it more difficult to optimise patient care, even with its expanding volume. Accurate insights are hampered, for example, when patient self-reporting is relied upon during insurance or provider changes, resulting in inadequate data transfer. 

Now that we are aware that the healthcare industry faces a variety of new obstacles, let’s look at some of the parameter the sector has employed to overcome these obstacles. 

Exploring the key parameters in modern healthcare industry 

Cynefin Framework 

Cynefin Framework - AntWalk

The Cynefin Framework, conceptualized by Dave Snowden, is a revolutionary tool designed for healthcare leaders to enhance their decision-making strategies. It categorizes scenarios into four domains: simple, complicated, complex, and chaotic, helping leaders tailor their approaches to different situations.

This framework encourages a shift in perspective, urging leaders to adopt flexible, context-sensitive strategies for more effective solutions. It’s especially relevant in healthcare, where it can significantly improve how leaders address the sector’s inherent complexities and fluid situations, from routine procedures to handling unprecedented medical crises like the COVID-19 pandemic. 

Since The Cynefin decision making framework only looks at one aspect of the process— decision-making process in strategic management—it is critical to address the issues that have grown because of technological advancements in the healthcare sector. Overcoming these challenges in the healthcare tech might pose several difficulties for organizations.  

But here AntWalk can turn the tables around. Let’s see how AntWalk assisted Cloud9 to smoothly overcome their challenges. 

Cloudnine’s Leadership Transformation through AntWalk’s “Aspire” Program 

Cloudnine collaborated with AntWalk to enhance and operational efficiency & leadership in healthcare management through the “Aspire” program, focusing on proactive care, teamwork, and data-driven decision-making. The initiative featured expert-led sessions and practical training, significantly improving patient satisfaction, service ratings, and financial performance. This partnership successfully empowered leaders to streamline processes and elevate the overall patient care experience.   


Introducing AntWalk: Your partner in problem solving

AntWalk’s talent platform is the ideal choice for healthcare organizations seeking to surmount their unique challenges and enhance their workforce capabilities. Through its assess, align and mitigating tools, AntWalk offers a suite of solutions designed to address the specific needs of the healthcare sector. 

With its different learning partners, specializing in areas such as cybersecurity, power skills, digital transformation, and customer success, AntWalk ensures that healthcare professionals have access to the latest knowledge and skills required to navigate the complexities of the industry.  

Whether it’s staying ahead of cybersecurity threats, mastering digital tools for patient care, or honing interpersonal skills crucial for customer satisfaction, AntWalk’s comprehensive platform equips healthcare teams with the expertise they need to excel. 

By offering a flexible and adaptive approach to skill development, AntWalk enabled healthcare organizations like Cloudnine to foster a culture of continuous learning and innovation helps healthcare organizations to overcome their challenges and thrive in an ever-evolving landscape. 

Take the first step towards unlocking innovative solutions for your healthcare organization by connecting with AntWalk today. 

Key Takeaways

  • The healthcare sector struggles with staffing, global crises, cybersecurity, burnout, communication, and customer relations 
  • Addressing the growing complexity of healthcare challenges necessitates innovative solutions
  • The blog emphasizes the Cynefin Framework for healthcare leaders to navigate complexity with tailored strategies
  • AntWalk offers a healthcare-specific business platform emphasizing cybersecurity, digital transformation, and customer satisfaction, alongside facilitating self-paced learning for healthcare professionals

Empowering organizations through a Capability-driven Talent Supply Chain, where Capability is the cornerstone for making impactful people decisions. 

AntWalk Envisions a world where merit and capability transcend all barriers – race, gender, sexual orientation, language, degree, or years of experience. 


We help Organizations measure and build Capabilities in line with their Business Priorities. Begin your journey to a more capable organization at AntWalk

Picture of Ishika Rastogi
Ishika Rastogi

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